Essay --

CHAPTER 3 RESEARCH METHODOLOGY The purpose of this study is to investigate the relationship between types of compensation towards employee’s loyalty among administrative support personnel in selected banking industry at Klang Valley. Other than that, this section briefly described the processes and included research questions regarding the relationship between types of compensation towards employee’s loyalty among administrative support personnel in selected banking industry at Klang Valley. In addition, this chapter will described the technique and methods that was used to accomplish the objectives of this research, which include the research design, sampling frame, population, sampling technique, sample size, unit of analysis, data collection procedures, instrument, validity of instrument and data analysis. Research Design The research design used for this research is descriptive, using nonexperimental research method. According to Salkind (2003) descriptive research describes the characteristics of an existing phenomenon. Descriptive research design is used when one wants to get information on the present status of a person or an object. It is used to describe what is in presence in respect to conditions or variables that are found in a given situation. In addition, Salkind (2003) also stressed that several benefits of descriptive design such as enables a more in-depth examination of particular situation compared than other research design. In this research, the researcher focus on the relationship between types of organizational fringe benefits towards employee loyalty among administrative support personnel in selected banking industry of Klang Valley. Sampling Frame The sampling frame that the researcher will u... ...formation had been received will make more strong result. The other part that had been include during distribute the questionnaire is a cover later. The cover letter is one of important information that had been including in the questionnaire. The purpose for include the cover letter is to explain the objective of this research. The questionnaire had been distributed to every staff in the organization. Plan for data analysis Each result of the questionnaire response will be examined for completeness before being entered into data analysis system. After that, the data collected will be analyzed using Statistical Package for Social Science (SPSS) version 20.0. SPSS will be used as the analysis tool because this research used a structured questionnaire and it is also purposely used to provide a broad range of capabilities for the entire analytical processes.